About Joaquim Pinto

  • Knowledge of languages EnglishSpanishfrançais
  • Viewed 77

Experience

  • 2016 - Present
    Norwegian Cruise Line

    Casino Shift Manager | Casino Manager

    Manage daily casino operations as per policies and procedures
    Efficiently use and update roadmaps to improve operation procedures
    Settlement of disputes
    Enforce corrective procedures against individuals caught cheating
    Verify and settle credit accounts
    Payment authentication and bank check issuance
    Analyse gambling results reports and propose changes to HO
    Constantly assess table’s floor and change games and limits as needed
    Marketing strategy planning
    Ensure staff performs duties diligently and assess skills and knowledge
    Lead and encourage staff achieve Customer service scores using best practices
    Public Relationship and game awareness provider to Customers and staff

  • 2013 - 2014
    TGI - London

    Casino Manager

    Management of daily casino operations as per policies and procedures
    Create, use and update roadmaps to improve operation procedures
    Settlement of disputes
    Enforce corrective procedures against individuals caught cheating
    Payment authentication
    Analyse gambling results reports and proceed with changes to improve results
    Constantly assess table’s floor and change games and limits as needed
    Marketing strategy planning
    Ensure staff performs duties diligently and assess skills and knowledge
    Public Relationship and game awareness provider to Customers and staff

  • 2000 - 2011
    Casino Espinho - Portugal

    Assistant Gambling Director

    Manage Casino daily operations as per Portuguese Gambling Laws and
    Regulations and Company’s policies
    Settlement of disputes
    Enforce corrective procedures against individuals caught cheating
    together with Portuguese Gaming Officials
    Verify and settle credit accounts
    Payment authentication (Jackpots) and bank check issuance
    Analyse gambling results reports and propose/define changes to
    improve results in conjunction with Board
    Constantly analyse/monitor and update gambling floor layouts (tables,
    slots and bingo) to increase Customer gambling experience
    Project Manager for Casino gambling areas and back office
    refurbishment on 5 different refurbishment projects in 4 Casinos
    Project Manager for implementation of a Casino ticket-in ticket-out
    system property of Portuguese Gaming Board
    Marketing strategy planning
    Ensure staff performs duties diligently using best practices
    Public Relationship and game awareness provider to Customers and
    staff
    Implement new gambling equipment to upgrade operation and reduce
    operational time
    Liaison with gambling equipment manufacturers and distributors
    Head of Gambling IT and Technical Departments
    Monitor and create operational procedures to IT and Technical
    Departments to enhance operational procedures and reduce time
    Create and develop accounting and technical software applications,
    using different programming languages, to improve Casino overall
    operational procedures

  • 1994 - 1999
    Casino Espinho - Portugal

    Head Gambling IT and Technical Departments

    Manage IT Department to verify proper slots accountability procedures and best working conditions of all accounting equipment
    Manage Technical Department to ensure good working conditions of all gambling equipment
    Create and implement preventive maintenance procedures
    Project manager for table account system implementation
    Project manager for slots account / player tracking system implementation
    Project Manager for Bingo room refurbishment
    Liaison with gambling equipment manufacturers and distributors
    Explain new slot games to Customers and Attendants

  • 1986 - 1993
    Casino Espinho - Portugal

    Gambling Equipment Technician

    Solve technical problems in gambling equipment
    Execute preventive maintenance as per plan
    Install new gambling equipment
    Describe new games to Customers and Attendants

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