About Joaquim Pinto
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Knowledge of languages EnglishSpanishfrançais
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Viewed 81
Experience
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2016 - Present
Norwegian Cruise Line
Casino Shift Manager | Casino Manager
Manage daily casino operations as per policies and procedures
Efficiently use and update roadmaps to improve operation procedures
Settlement of disputes
Enforce corrective procedures against individuals caught cheating
Verify and settle credit accounts
Payment authentication and bank check issuance
Analyse gambling results reports and propose changes to HO
Constantly assess table’s floor and change games and limits as needed
Marketing strategy planning
Ensure staff performs duties diligently and assess skills and knowledge
Lead and encourage staff achieve Customer service scores using best practices
Public Relationship and game awareness provider to Customers and staff -
2013 - 2014
TGI - London
Casino Manager
Management of daily casino operations as per policies and procedures
Create, use and update roadmaps to improve operation procedures
Settlement of disputes
Enforce corrective procedures against individuals caught cheating
Payment authentication
Analyse gambling results reports and proceed with changes to improve results
Constantly assess table’s floor and change games and limits as needed
Marketing strategy planning
Ensure staff performs duties diligently and assess skills and knowledge
Public Relationship and game awareness provider to Customers and staff -
2000 - 2011
Casino Espinho - Portugal
Assistant Gambling Director
Manage Casino daily operations as per Portuguese Gambling Laws and
Regulations and Company’s policies
Settlement of disputes
Enforce corrective procedures against individuals caught cheating
together with Portuguese Gaming Officials
Verify and settle credit accounts
Payment authentication (Jackpots) and bank check issuance
Analyse gambling results reports and propose/define changes to
improve results in conjunction with Board
Constantly analyse/monitor and update gambling floor layouts (tables,
slots and bingo) to increase Customer gambling experience
Project Manager for Casino gambling areas and back office
refurbishment on 5 different refurbishment projects in 4 Casinos
Project Manager for implementation of a Casino ticket-in ticket-out
system property of Portuguese Gaming Board
Marketing strategy planning
Ensure staff performs duties diligently using best practices
Public Relationship and game awareness provider to Customers and
staff
Implement new gambling equipment to upgrade operation and reduce
operational time
Liaison with gambling equipment manufacturers and distributors
Head of Gambling IT and Technical Departments
Monitor and create operational procedures to IT and Technical
Departments to enhance operational procedures and reduce time
Create and develop accounting and technical software applications,
using different programming languages, to improve Casino overall
operational procedures -
1994 - 1999
Casino Espinho - Portugal
Head Gambling IT and Technical Departments
Manage IT Department to verify proper slots accountability procedures and best working conditions of all accounting equipment
Manage Technical Department to ensure good working conditions of all gambling equipment
Create and implement preventive maintenance procedures
Project manager for table account system implementation
Project manager for slots account / player tracking system implementation
Project Manager for Bingo room refurbishment
Liaison with gambling equipment manufacturers and distributors
Explain new slot games to Customers and Attendants -
1986 - 1993
Casino Espinho - Portugal
Gambling Equipment Technician
Solve technical problems in gambling equipment
Execute preventive maintenance as per plan
Install new gambling equipment
Describe new games to Customers and Attendants