About Omar Gonzalez

  • Knowledge of languages EnglishSpanish
  • Viewed 75

Education

  • 1996
    Universidad Lasallista Benavente

    Bachelor’s degree

    Bachelors degree in Business Administration

Experience

  • 2017 - Present
    Carnival Corp

    Casino Manager

    General responsibilities:
    • As Casino Manager I’m empowered to exercise direct operational control over all areas of the Casino operation onboard a vessel to ensure the smooth, safe and efficient running of the entire Casino.
    • Assist in any duties of a safety nature as requested by Ship’s Command in accordance to maritime laws.
    • Ensure all revenue opportunities are maximized and that the entire management teampractices prudent cost controls.
    • Has a comprehensive knowledge and understanding of the Carnival Casino operations’ Manual.
    • Enforce procedures and policies relative to all areas of the Casino Operation – tables,slots, accounting aspects.
    • Continuously promote the highest standards in guest courtesy through interaction with guests, with a goal of increasing overall business potential.
    • AML reporting and anti money laundry polices and international regulations.
    • Resolve complaints /disputes with Guests as quickly and as amicably as possible.
    • Be fully aware of the current situation regarding their Casino’s revenue relative towhat has been budgeted.
    • Monitor the slot and table areas for any play which could have a major impact on the revenue of the Casino.
    • Safeguard assets, ensuring the integrity and security ofthe table games, slots and accounting areas.
    • Report discrepancies, suspicious play, activity or incidents of a doubtful nature to the executive office.
    • Complete all required documentation and reports in accordance to the AML procedures reporting any suspicious activity related to money laundry and or illegal actions.
    • Support, guide and advise his /her staff to reach their true potential and identifysuitable employees for advancement.
    • Be responsible for creating a non-threatening and welcoming atmosphere for allemployees.
    • Ensure that the appearance of both staff and equipment reflect the very highest ofstandards.
    • Ensure a timely response to any area of the Casino Operation highlighted as being in need of corrective action. Such areas could include scheduling, opening and closingtimes, table limits, promotional events, personnel and local or international regulations that might apply to our operation.

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