About Yuvenash Elangovan

  • Knowledge of languages English
  • Viewed 240


  • 2013 - 2020
    Casino De Genting, Malaysia

    Casino Croupier

    -Dealt Baccarat, Alfa Street Baccarat and Rapid Baccarat
    -Exchanged paper currency for playing chips
    -Acknowledged disputes and reported them appropriately
    -Maintained continuous security of assigned game
    -Upheld the integrity and smooth flow of game action
    -Receive, verify and record patrons\’ cash wagers
    -Prepare collection reports for submission to supervisors
    -Educate customers on game rules and mathematical probabilities
    of various wagers
    -Inspect equipment to be used in games to ensure that they are in
    good condition
    -Took and paid bets and retrieved cards

  • 2016 - 2018
    C Bala 24/7 Convenience Store

    Self-employed ( Family business)

    -Answering customers\’ questions
    -Collecting payment for items sold
    -Conducting in store promotion
    -Notifying customers of sales and special offers
    -Recommend and display items that match customer\’s needs
    -Ran errands and other tasks assigned
    -Received payments and operated the cash register
    -Provided prompt service and ensured customer satisfaction
    -Assisted in regular stock monitors and annual inventory
    -Actively involve in the receiving of new shipments
    -Keep up to date with product information
    -Accurately describe product features and benefits
    -Met incoming customers and provided immediate assistance and
    accurate advice as well as product and services information

  • 2018 - Present
    Star CRM Sdn.Bhd

    Customer Service Representative

    1) Customer Service Representative :
    -Handled Heineken and Shell 24/7 Project
    -Open and maintain customer accounts by recording account
    -Prepare product or service reports by collecting and analyzing
    customer information
    -Contribute to team effort by accomplishing related results as
    -Manage large amounts of incoming calls
    -Generate sales leads
    -Provide accurate, valid and complete information by using the
    right methods/tools
    -Meet personal/team sales targets and call handling quotas
    -Follow communication procedures, guidelines and policies
    -Use telephones to reach out to customers and verify account
    -Greet customers warmly and ascertain problem or reason for
    -Work with customer service manager to ensure proper
    customer service is being delivered
    -Read from scripts
    -Advise on company information

    2) CRM Software and Services Used By Heineken :
    -The Challenge : Heineken wanted to run a nation-wide
    campaign that was able to engage consumers
    via an exciting digital platform
    -Approach : Proposed a cutting-edge platform
    comprising of an automated SMS platform
    linked to a consumer leaderboard that
    allowed consumers to instantly track their
    results real-time!
    -Results : The program was a success and obtained
    great participation from consumers across
    Malaysia especially from Kuala Lumpur

    3) CRM Software and Services Used By Shell :
    -The Challenge : The task at hand involved supporting Shell
    with churn mitigation amongst their existing
    Shell Fleet Card customers
    -Approach : Undertook extensive data analysis to
    identify hard and soft churn customers in each
    market. We further grouped churners into high,
    medium and low risk categories
    -Results : 100% of targets achieved over 4 years! This
    campaign caught Shell global interest!

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