Casino Croupier

-Dealt Baccarat, Alfa Street Baccarat and Rapid Baccarat
-Exchanged paper currency for playing chips
-Acknowledged disputes and reported them appropriately
-Maintained continuous security of assigned game
-Upheld the integrity and smooth flow of game action
-Receive, verify and record patrons\’ cash wagers
-Prepare collection reports for submission to supervisors
-Educate customers on game rules and mathematical probabilities
of various wagers
-Inspect equipment to be used in games to ensure that they are in
good condition
-Took and paid bets and retrieved cards

Self-employed ( Family business)

-Answering customers\’ questions
-Collecting payment for items sold
-Conducting in store promotion
-Notifying customers of sales and special offers
-Recommend and display items that match customer\’s needs
-Ran errands and other tasks assigned
-Received payments and operated the cash register
-Provided prompt service and ensured customer satisfaction
-Assisted in regular stock monitors and annual inventory
-Actively involve in the receiving of new shipments
-Keep up to date with product information
-Accurately describe product features and benefits
-Met incoming customers and provided immediate assistance and
accurate advice as well as product and services information

Customer Service Representative

1) Customer Service Representative :
-Handled Heineken and Shell 24/7 Project
-Open and maintain customer accounts by recording account
information
-Prepare product or service reports by collecting and analyzing
customer information
-Contribute to team effort by accomplishing related results as
needed
-Manage large amounts of incoming calls
-Generate sales leads
-Provide accurate, valid and complete information by using the
right methods/tools
-Meet personal/team sales targets and call handling quotas
-Follow communication procedures, guidelines and policies
-Use telephones to reach out to customers and verify account
information
-Greet customers warmly and ascertain problem or reason for
calling
-Work with customer service manager to ensure proper
customer service is being delivered
-Read from scripts
-Advise on company information

2) CRM Software and Services Used By Heineken :
-The Challenge : Heineken wanted to run a nation-wide
campaign that was able to engage consumers
via an exciting digital platform
-Approach : Proposed a cutting-edge platform
comprising of an automated SMS platform
linked to a consumer leaderboard that
allowed consumers to instantly track their
results real-time!
-Results : The program was a success and obtained
great participation from consumers across
Malaysia especially from Kuala Lumpur

3) CRM Software and Services Used By Shell :
-The Challenge : The task at hand involved supporting Shell
with churn mitigation amongst their existing
Shell Fleet Card customers
-Approach : Undertook extensive data analysis to
identify hard and soft churn customers in each
market. We further grouped churners into high,
medium and low risk categories
-Results : 100% of targets achieved over 4 years! This
campaign caught Shell global interest!