Job purpose
Responsible for the efficient and effectiveness of Casino Table Games operation. Directs and coordinates activities and initiatives that will obtain optimum efficiency and economy of operations while maximizing profits.
Duties and responsibilities
Monitor and Oversee Financial Management of the Department

• Assists with strategic/business plan development, updating and monitoring;
• Assists with ensuring development of annual budget and cost management, within the context of Casino operations.

Manage the Staff

• Assists to ensure appropriate staffing consistent with needs and within the constraints of the organization’s physical and financial resources;
• Recruits, selects, orients and develops staff to meet standard performance;
• Plans, organizes, directs, coordinates the Casino Table Games operation’s work plan; assigns projects and programmatic responsibilities; reviews and evaluates work methods and procedures; meets with staff to identify and resolve problems.

Develop, Plan and Deliver Programs and Services

• • Resolves customer complaints regarding problems such as payout errors;
  • Observes, analyzes, and resolves all issues related to Table Games and takes appropriate actions to correct situations within established policies and procedures;
  • Ensures current casino processes comply with local Gaming regulatory requirements;
  • Ensures current casino processes comply with local Gaming regulatory requirements;
  • Responsible for driving incremental revenue in the high limits Table Games areas;
  • Actively liaises with Sales & Marketing in developing and implementing advertisement and promotional activities;
  • Develops, modifies, and maintains the Casino Table Games Operation Policy & Procedure Manual;
  • Develops added value customer service programs to ensure that departments achieve or exceed guest’s service expectations;
  • Provides direction and guidance to Table Games management team as it strives to provide the highest quality in standards and services to achieve and exceed the department goals set (KPIs);
  • Defines the role and responsibilities of each staff in department to set clear expectations for staff, minimizing conflict and confusion.

Qualifications

• Bachelor degree or equivalent education required
• Minimum of 5 years of working experience in table game management in casino environment
• Must have in depth knowledge of all casino operations
• Ability to set and meet high standards of service to develop a work force that embraces a culture of quality and service
• Strong motivator, led by example demonstrating self-confidence, energy and enthusiasm

Working conditions
This position may require extended working hours and may include evenings, weekends and public holidays.
Direct reports
Any person(s) nominated by Management.
How to apply
Please submit CV, highlighting job position to [email protected]