INTERNAL VACANCY ONLY Dealer/Inspector – Caesars, Manchester

REPORTS TO: ASSISTANT CASINO MANAGERS and CASINO MANAGERS

WORKING HOURS: This position requires working evenings, weekends, and shifts over a 24/7 trading week and holiday periods so individuals will need to be flexible in their scheduling

MAIN OBJECTIVES OF JOB: To supervise a dealer or group of dealers to ensure the integrity of the game. This is to be carried out to the highest standards of efficiency, security and customer service in accordance with the provisions of the Gambling Act and the policies and procedures contained in the Company’s Gaming Manual and Code of Conduct. To also be able to take on multiple dealing and gaming roles throughout the Club as and when required by management.

In addition to the duties and responsibilities listed the job holder is required to perform such other duties as may be assigned from time to time by management.

MAIN DUTIES

• Supervise dealing staff on one or more tables as required. This duty includes training, correction or guidance where necessary.
• Ensure that games are paced and that standards of dealing comply with the Gaming Manual.
• Maintain all table records and documentation. Inform the manager of any significant changes in pattern of cash drop, winning or losing by individuals.
• Settlement of disputes within the job holder’s authority. Inform the manager of these and immediately refer any dispute outside the job holder’s authority.
• To maintain the highest possible standard of customer service. This duty includes knowing as many players and their gaming methods as possible, being aware of player’s requirements and ensuring their comfort by keeping tables and seating areas tidy.
• To always display the four key behaviours of the Customer Service model.
• Engage new players at the table.
• To have a good knowledge of all forms of fraudulent behaviour in casinos. This duty includes the immediate reporting of any doubtful or suspicious incident or behaviour to the manager.
• To ensure that all gaming equipment within the job holders jurisdiction is functioning properly. This includes the immediate reporting of any defects.
• To regularly attend staff meetings and staff training events as and when required.
• Achieve the highest possible standards of personal grooming to achieve a consistent unique image to all guests and visitors.
• Maintain and reflect the brand values at all times.
• Ensure that the brand is promoted in a positive way through your interactions and communications with guests and visitors to provide a unique and memorable guest experience. In doing so take every opportunity to interact with guest and where required or appropriate seek out clarification of guest expectations or information needs to ensure guest is assisted and acknowledged at all times.
• Ensure that exceptional customer service standards are met at all times.

DEALER DUTIES

• To deal to and maintain correct gaming procedures at all times.
• In particular this entails ensuring all transactions are announced clearly, audibly and correctly, to make sure all bets are placed properly and that the game is paced appropriately.
• To maintain a high level of awareness of security, anti-money laundering and social responsibility requirements.
• To notify management immediately of any incident or circumstance which may result in a breach of the Gambling Act or Company’s rules and regulations.
• To regularly attend staff meetings and staff training events as and when required.

ESSENTIAL SKILLS

• Outstanding customer service skills.
• Exceptional interpersonal skills and able to maintain a positive, professional relationship with all guests.
• Methodical and attentive to detail.
• Good manual dexterity.
• The ability to make quick, mental calculations.
• Ability to promote all areas of the Club and understand departmental specific operations and services in order to explain and guide the guest during their visit.
• To be a team player.
• Able to communicate in clear and concise English.
• A high level of personal integrity.
• A strong work ethic with a passion for exceeding expectations.
• Show respect and appreciation to all.
• Encourage and contribute toward a culture that supports everyone to be the best that they can be.

REQUIRED QUALIFICATIONS

• Possession of a Personal Functional Licence (appropriate gaming licence)