The leader in this position, assistant casino manager, is responsible for developing an environment that creates excitement for guests and employees, and promoting and retaining a highly skilled work force. The Casino Assistant Manager is also responsible for managing and overseeing all gaming operations, activities and resources on an assigned shift, in order to protect the security and integrity of slots, table games, and gaming activity while assuring positive customer relations and service levels.

Creates an atmosphere that induces guests to have Pinnacle Entertainment, Inc. as their casino of choice; responsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service.
Hires, trains, motivate, evaluate and manage employees to ensure proper staffing levels and that employees receive adequate guidance, training and resources to accomplish established department objectives.

Oversees the development of daily schedule to ensure adequate staffing levels for pit and floor operations.
Assists in establishing gaming policies, procedures and standards to assure security and integrity of slots and table games and promote gaming practices consistent with gaming regulations.

Opens and closes games to provide for optimal labor efficiency and customer service.

Maintains knowledge of the status of all assigned games relative to win/loss ratios, as well as significant players and action.

Reports any suspected irregular or illegal gaming practices to the Surveillance Department and Vice President of Casino Operations to ensure that gaming policies and regulations are observed at all times.
Monitors security of bankrolls at all table gaming locations to ensure proper accounting of bankrolls.

Grants complimentary services to high limit players according to established guidelines, and resolves guest complaints or problems to ensure courteous and friendly service to all gaming customers.
Responsible for directing special projects as assigned by VP of Casino Operations, including development, implementation, effectiveness and evaluation.
WORKING CONDITIONS/ESSENTIAL FUNCTIONS

• Ability to observe and identify suspected cheaters, as well as to observe and direct actions of subordinates.
• Ability to use all equipment associated with the position, including, but not limited to, computer keyboard.
• Ability to communicate effectively with customers and all levels of employees. Ability to review and comprehend all necessary documentation.
• Ability to effectively and efficiently move around work area.
• This position spends majority of shift on the casino floor and is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.

• Complete knowledge of all games on the casino floor, including rules and cheating methods.
• Strong understanding of theoretical win.
• Strong understanding of at least one count system and basic strategy.
• Strong mathematical and analytical skills required.
• Strong written and verbal communication skills.
• Ability to develop and motivate a diverse work force.
• Knowledge of casino marketing practices preferred.
• Knowledge of budget process, financial statements, accounting principals, and property policies and procedures.

These skills and abilities are typically acquired through the completion of a high school degree or equivalent, as well as through a minimum of five years of progressively responsible gaming and gaming management experience, with a minimum of four years in gaming supervision. Completion of accredited gaming program or related training/seminars and college degree preferred.