This position is responsible for directing the management and staff of their restaurant or department.

• Embodies the culture of Hard Rock Hotel & Casino’s values and creates a positive working environment within their restaurant or department.
• Responsible for creating hospitality and guest focused environment, leading by example.
• Identifies and defines business needs and implements solutions which may result in beneficial changes in the operation of the restaurant, improvement in the restaurant’s impact or interaction with customers, improvement in the restaurant’s ability to reduce or contain costs or generate additional revenue. Continuously seeks opportunities for improvement.
• Works in conjunction with the Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards
• Spearheads menu item changes based on product mix reviews and guest feedback
• Institutes cost control procedures, inventories and standards of performance.
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties, including kitchen personnel
• Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation
• Staff replacement within the guidelines of the department
• Develops and implements operating standards where necessary
• Communicates with management, other departments, and designated personnel to address the needs of the POS and reservations systems.
• Provides project leadership and project management as assigned
• In the absence of senior F&B management provides leadership and direction for the department as required
• Acts immediately on all customer questions or complaints and ensures guest satisfaction.
• Responsible for the back of the house operations in the absence of the room chef
• Conducts themselves in accordance with all Gaming Commission Regulations, and Hard Rock Hotel & Casino’s departmental policies and procedures
• Other assignments as directed

• High School diploma, GED, or equivalent required
• Bachelor and/or Master’s degree in business or related field preferred, but may be waived with extensive experience in the field in a similar capacity
• Five (5) years food & beverage management experience
• Experience in casino and/or hotel environment preferred
• Proficient knowledge of Microsoft Outlook, Excel, and Word is required
• Must be familiar with financial data and cost control techniques
• Proven ability in developing budgets and business plans
• Project management experience (writing a project plan, measuring progress, delivering results)
• Excellent interpersonal, customer service, communication, team building, and problem solving skills are required
• Excellent verbal and written communication skills
• Ability to coordinate multiple tasks at once
• Ability to compile, compute, and analyze pertinent data needed for reports
• Ability to work with the POS systems
• Ability to negotiate and build relationships with diverse departments and casino personnel
• Ability to implement strategic visions and plans into day to day operations
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts
• Must be able to work independently
• Must be able to conduct conversations with customers and employees and speak distinctly and persuasively with others
• Must be able to tolerate areas containing secondary smoke
• Must be able to work at a fast pace and in stressful situations
• Must currently hold or be able to obtain a NJ Casino Employee Registration license through the NJ Division of Gaming Enforcement.