We are looking for a Senior Games Manager to join our Calgary team!

About the Job:

The successful candidate will report to the General Manager and effectively manage and lead table games staff to achieve and maintain a high level of job performance and exceptional customer service. He/She also assumes responsibility in the absence of Senior Management (Department Heads).

Responsibilities of this job include:

• Assumes responsibility in the absence of Senior Management (Department Heads)
• Demonstrate exceptional leadership and execute the LEAD Simply model.
• Ensure all employees are well informed and aligned with the company Mission Vision Principles Values
• Effectively meets and exceeds casino budgetary operational standards
• Effectively manages and lead table games staff to achieve and maintain a high level of  job performance and exceptional customer service
• Initiate Staff development and training
• Assist in the facilitation of the recruitment process, as well as, provide department payroll functions
• Using effective time management skills and ensures adequate staffing levels to meet business needs.
• Ensure the casino is operated in accordance with the AGLC Casino Terms and Conditions
• Strong working relationship with Advisors, Charity Workers and Volunteers
• Contact AGLC of any and all suspicions or evidence of cheating at play, theft, monetary discrepancies or other illegal activities.
• Ensure the proper P&P for storage and security of all gaming assets
• Report any error or procedural irregularities in games operation to the appropriate persons.
• Ensure all table games are being run smoothly and efficiently.
• Acts as a role model for employees and fosters teamwork, employee morale, motivation and open communication.
• Additional duties or responsibilities as required

What You Need:

• Completion of a Grade 12 High School diploma or G.E.D. equivalent.
• Post- secondary education in business or a related field is an asset
• Must be able to pass AGLC examination and acquire Games Manager license
• 3 years of gaming experience
• Minimum 1 year of experience as a Pit Manager
• Strong understanding of overall casino operations
• Strong knowledge of AGLC Terms and Conditions
• Proven leadership skills and business acumen
• Working knowledge with word processing, spreadsheets, email, Internet navigation, and presentation software
• Willing to work all shifts
• Potentially providing assist to Casino Edmonton when necessary
• Excellent verbal and written communication skills
• Must exhibit exemplary customer service skills

What We Offer:

• Competitive wages
• Health and Dental benefits
• Paid training
• Reward and Recognition Programs
• Free Parking
• Fast paced, challenging, fun, and exciting environment with a commitment to excellence and creating exceptional and lasting experiences by offering prompt and friendly service in a spotless environment!

We invite qualified candidates to apply. Please submit your resume and cover letter to Human Resources at [email protected]

All applicants are thanked in advance and advised that only those selected for interviews will be contacted. This position requires the successful completion of a criminal background check.