GENTING INTERNATIONAL CASINO, based at Resorts World Birmingham, is looking for a Slots Technician to join the team on a full-time basis. The successful candidate will provide technical support for the electronic gaming department and complete machine repairs in house.
Key Competencies Include:
- Have in depth knowledge on the operation of machines, and assist customers with specific game theme questions from a technical perspective
- Work with the slot hosts to educate on basic faults that they will deal with on a daily basis
- Have a firm understanding of key activities that are taking place at the resort and will impact on GIC
- Adhere to all company policies and procedures
- Must be fully flexible
Key Duties Include:
- Complete basic PPM maintenance on electronic gaming equipment and maintain accurate records of maintenance schedules for the electronic gaming equipment
- Patrol the gaming floor being constantly vigilant for machine issues
- Investigate and resolve customer complaints with the assistance of GMS and third party suppliers such as Inspired Gaming
- Provide the Electronic Gaming Manager and Supervisor with updates on current known issues with regard to the gaming equipment and expected resolution times
To apply for this role, please click “Apply Now” below and submit your details.