Jobe Title    Assistant Casino Manager Slots

Property     Planet Hollywood

The Casino Mgr. Slots is responsible for implementing Slot policies and procedures, maintaining staffing levels, and ensuring compliance with all regulatory agency rules and regulations, and analyzing daily and periodic reports to ensure the integrity of the department.

ESSENTIAL JOB FUNCTIONS:  

·         Responsible for monitoring staffing levels, bank/floor assignments daily and weekly schedules to include breaks.

·         Directly responsible for training slot employees, providing each with the knowledge and appropriate direction to perform his/her responsibilities.

·         Monitors compliance with all established company, departmental and regulatory agency rules and regulations; provides training feedback, and disciplinary action regarding these rules and regulations.

·         Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.

·         Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills.

·         Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.

·         Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate.

·         Monitors the performance of all employees and provides training and coaching as necessary.

·         Responsible for making sure there is management on the floor and available to employees and guests at all times.

·         Make recommendations to the Casino Shift Manager-Slots and/or the Director of Slot Service to improve the efficiency of the department and build business. Builds a rapport and coordinates daily functions with support service departments.

QUALIFICATIONS:  

·         Work requires effective communication in English, both verbal and written form in a professional manner.

·         Work requires a minimum of Five years’ experience in Gaming.

·         Must present a neat and professional appearance.

·         Work requires ability to compile, compute, and analyze pertinent data needed for reports

·         Work requires flexibility to work various shifts.

·         Work requires knowledge of computer programs including: Word, Excel, and Windows.

·         Work requires possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and payout schedules. Maintains security of all games, money, and employees.