Aspers mission is to be everyone’s first choice for casinos. We hire energetic, customer focused people who aim to consistently delight our customers with our superior products and services.

We are currently seeking to recruit an experienced Gaming professional for the position of Customer Service Manager – Gaming for our large licence Casino in Milton Keynes.

Aspers Customer Service Managers (CSM) – Gaming are responsible for achieving Gaming contribution targets a by optimising gaming service delivery. Their roles are fundamental in displaying visible leadership through developing, motivating and empowering Live Table Gaming team members to deliver an engaging customer experience and by leading in example in ensuring that Aspers core service values are demonstrated. CSM’s – Gaming will contribute to the site Gaming strategy by being effective communicators & decision makers; be commercially astute; be focused on achieving key performance objectives; display the expected professional behaviours as well as protect the business assets.

Skills and Knowledge:

• Minimum of 24 months supervisory experience
• PML holder
• Player profiling experience
• Robust understanding of the Gambling Act 2005
• Computer Literate

Personal Characteristics:

• Customer Focused
• Confident in decision making
• Ability for independent working in a fact paced, high volume environment
• Able to self- motivate
• Organised and efficient approach to work
• Pays attention to detail

Additional Information
The CSM – Gaming role forms part of a 7 day 24 hour operation, as such flexibility is required by the incumbent. There is a minimum expectation that the role will work shifts and this means evening and weekend obligations outside of “normal” working hours.
If you are interested in applying for these positions and possess the necessary skills and attitude, please forward an up to date curriculum vitae, together with a letter of application via e-mail only.

Please send an up-to-date CV to: [email protected]
Closing date for applications is: Sunday 4th March 2018