Caesars Entertainment Corporation  

Responsible for dealing table games as assigned in order to provide a courteous and entertaining experience for Harrah’s Cherokee Casino guests.

Job Description

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

Deal one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintain department standards of games productivity

Provide gaming instructions to guests when requested or as assigned in order to encourage gaming activity

Demonstrate superior customer service skills by displaying outlined service behaviors at all times

Maintain an upbeat and positive attitude, create positive energy with gestures and sustain enthusiasm from one interaction to the next

Initiate courteous and friendly conversations with guests

Informed of daily information; build relationships by greeting guests with a warm, friendly verbal greeting

Possess money-handling skills, count large sums of cash and exchange for table chips

Possess a thorough working knowledge of all casino games certified to deal

Documented strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines

Check for satisfaction and effectively resolve service breakdowns when they exist

Exercise appropriate discretion in identifying situations that require management attention

Provide game protection by keeping visual contact of all guests and game layout, and reporting any suspicious activity to the immediate supervisor

Act as a role mode; always present oneself as a credit to Harrah’s Cherokee Casino and encourages others to do the same

Promote Total Rewards programs and card membership

Create an atmosphere of luck and celebrates guest’s wins

Provide a warm farewell and thanks guests for visiting

Delight our guests with outstanding service

Adhere to regulatory, departmental and company policies/procedures in an ethical manner

Qualifications

MINIMUM QUALIFICATIONS:

High School Diploma or GED required

Must possess a certificate of completion from an accredited Dealers School or equivalent required

Prior dealing experience or that experience acquired in Dealers School required

Must Demonstrate The Following Essential Knowledge And Skills

Excellent oral communication skills

Must be able to communicate with coworkers, supervisors and guests

Strong Math skills

Attention to detail

Neat, professional appearance with excellent personal hygiene

Physical, Mental, And Environmental Demands

Must be able to operate in stressful situations

Must be able to operate in smoke-filled environment

Must be able to lift 30 pounds

Must stand for long periods of time

Must be able to maneuver to all areas of casino

Must be able to bend, reach, kneel, twist and grip items

Must be able to respond to visual and aural cues

Must be able to read, write and speak English

Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality

Must be able to work a flexible schedule including weekends, evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Entertainment, Inc. reserves the right to make changes in the above job description whenever necessary. 5.30.12